Last updated: June 12, 2025.

Thank you for shopping at Ratna Bhagya.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to AltaVista Trading Pvt. Ltd., 845, Udhyog Vihar, Phase 5.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Ratna Bhagya, accessible from https://ratnabhagya.com/
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for cancelling an order is 14 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the delivered product.

To exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can do this by:

• Email: Contact@ratnabhagya.com
• Phone: +91 9999097979

We will reimburse you no later than 14 days from the day on which we receive the returned goods. The reimbursement will be made using the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

In order for the goods to be eligible for a return, please ensure that:

• The goods were purchased in the last 14 days
• The goods are in their original packaging

The following goods cannot be returned:

• Goods made to your specifications or clearly personalized
• Goods which by nature are not suitable to be returned, deteriorate rapidly, or are past the expiry date
• Goods not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
• Goods that are, after delivery, inseparably mixed with other items

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Note: Only regular priced goods may be refunded. Unfortunately, sale items cannot be refunded. This exclusion may not apply to you if not permitted by applicable law.

You are responsible for the cost and risk of returning the Goods to us. Please send the Goods to the following address:

We cannot be held responsible for Goods that are damaged or lost in return shipment. Therefore, we recommend using an insured and trackable mail service.

Note: We are unable to issue a refund without actual receipt of the Goods or proof of return delivery received.

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: Contact@ratnabhagya.com
• By phone number: +91 9999097979